Ticket Office Manager

Basic Function:
Responsible for the day-to-day affairs for the ticket office. Responsible for all aspects of the ticket office operations, including hiring and training of staff, and the accountability for revenue produced, including sales reports for each event, daily sales, and preparing reconciliation for all events. Must relate to all levels of management and have the skills to identify with the public to ensure the facility's high level of customer service.

Routine Responsibilities:

  • Directs all Ticket Office staff needs: hires, trains, supervises, schedules staff, and sets policies
  • Maintains and distributes updated information on ticket sales for all events
  • Responds to customer complaints and problems
  • Builds events and seating configurations for sporting events and special events held at the Stadium
  • Responsible for auditing all Ticketmaster payments, royalties, accounts receivable, and reports generated from the Ticketmaster system for settlement of all events
  • Responsible for all money needs, including counting concessions money and ticket revenue, auditing safe, and prepartation of bank deposits
  • Maintain accurate bookkeeping records and archives
  • Maintain and record all payment on seaon tickt accounts
    Insures all staff are properly identifed with standard unifrom and credentials

Special Abilities and Skills:

  • Ability to work effectively with diverse staff and public
  • Capable of working in a fast-paced environment
  • Capable of working long irregular hours for an extended period of time as dictated by events scheduled.
  • Ability to work under pressure, recognizes problems and find solutions
  • Must be able to maintain professionalism in stressful and demanding situations while dealing with the public
  • Capable of working with promoters and the public, projecting a positive image of the Ticket Office
  • Ability to handle large sums of money utilizing prescribed cash management controls
  • Is familiar with necessary reports: Injury Reports, Customer Complaints, Incident Reports, etc.
  • Is familiar with all Procedures and Emergency Procedures for Wings Stadium
  • Professional conduct and appearance is required

Education and Experience:

  • Bachelor's Degree in Business or Sports Administration
  • Extensive Management and Supervision experience
  • Customer service/pulic relations experience required
  • Knowledge and experience using Microsoft office software and Ticketmaster system or other ticketing software
  • Sales and customer service experience preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of Ticket Office experience do you have?
2. How many years have you worked with a Ticketmaster system?

Please email resumes to Lyle Vliek at lvliek@wingsstadium.com or mail them to Wings Stadium, Attn: Lyle Vliek, 3600 Vanrick Drive, Kalamazoo, MI 49001
 

 

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